FAQ
What is the return policy?
ALL SALES ARE FINAL. There will be no refunds issued, however you will be allowed to exchange within 7 days of original purchase date. Hair can be exchanged, but it must be in its original state (no chemicals, no dye, no cutting of the weft). In order to initiate the exchange process you must first contact us at (grandeurboutique@yahoo.com) within 7 days of your original purchase date. Exchanges will not be honored if the Grandeur Boutique seal on the bundle has been removed. You will be held responsible for the shipping cost unless there is a mistake on our end.
Our business hours are Monday through Friday 9a.m. – 7p.m. Central Time Saturday 9a.m. -5p.m. Sunday (CLOSED). Please do not comment under our social media platforms with questions or concerns regarding your extensions feel free to email us anytime with your questions or concerns at grandeurboutique@yahoo.com
***ALL EYELASH SALES WILL BE FINAL DUE TO THE ITEMS BEING A HYGENIC PRODUCT***
What is your shipping policy?
Grandeur Boutique will not be held responsible for lost or stolen packages once signed for. Be sure to inspect your package before you sign for it. Packages will be delivered via UPS, USPS, or FEDEX.
Your address must be confirmed via PayPal prior to shipping. The shipping address must match the billing address that is connected to your debit/credit card or checking account. Processing will take 2-3 business days; orders will ship after processing. Please allow 2-4 business days for shipping in the United States. Please allow 7-10 business days for international shipping. Orders will be shipped Monday through Friday. Orders will not be ship on weekends or holidays. If you place an order on either a weekend or a holiday, your order will be processed the following business day.
What type of hair do you sell?
We only sell 100% human hair — no synthetic blends, no fillers. Our hair is soft, natural-looking, and high quality, perfect for styling, coloring, and long-term wear. Whether you're shopping for bundles, wigs, closures, or frontals, you can trust you're getting premium 100% human hair every time.
How long does the hair last?
With proper care, high-quality virgin or raw human hair bundles can last up to 1–2 years and be reused for multiple installs
Do you sell glueless wigs or ready-to-wear wigs?
Yes! We offer both glueless wigs and ready-to-wear wigs for your convenience. Our glueless wigs are designed for easy application—no glue, no mess, just flawless installs. Each unit is beginner-friendly, secure, and comfortable, making it perfect for everyday wear or on-the-go glam. Simply put it on, style it if you like, and you’re ready to slay! 💁♀️✨